Corona virus update 13.3.20

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13/03/2020
The team at Viking Vets are dedicated to not only keep your pet healthy, but also minimising the risk of Coronavirus to clients and team. From the very first reports of this outbreak we have been reviewing our infection control protocols. Working with all sorts of pathogens we are well versed in infection control, but have reviewed and increased our cleaning protocols. In addition to our standard cleaning of table’s and hands between every client, we also now clean every surface, like doors, chairs, etc that people come in touch with every 3 hours. We have had hand gels available for clients for the last two weeks, and are actively suggesting people use it as they enter and leave the building.

We are now looking at further measures to minimise cross contamination between people whilst at Viking Vets. If you would rather wait in the car before seeing the vet, please call us when you arrive and the vet will come out and call you in.

If you are self isolating and yourpet becomes ill, we can do a video consultation over Messenger, discuss your concerns on the phone, or you could arrange for a friend to bring your pet in.

We are starting to trial video consultations for some consultations for pets that are known to us, to minimise traffic to the practice. Please phone to book, we are working on how best to provide this service.

If you are due to pick up medication, food or even your pet post surgery, you may want to phone to prepay over the phone prior to picking up, thereby minimising contact whilst in the practice.

We will also be sending out Health Plan anti parasite treatments by post starting next week.

I have no doubt that as we are reaching a peak of this outbreak, more draconian measures will be put in place. Viking Vets is committed to staying open for as long as possible to care for your pets, whilst minimising risk to you and our team.

Thank you for trusting and supporting Viking Vets in these challenge times.

Kind regards
Maria Lowe

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